HOLIDAY RETURN POLICY AND GIFT RETURNS
Our return policy will be extended from November – January 15th. Orders that are return eligible will be offered an extension on their return for a refund or store credit through January 15th. This includes gift returns as well.
You can initiate your return for all orders including gift orders here –
STAUD RETURNS PORTAL
DOMESTIC RETURNS
STAUD RETURNS PORTAL
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
For Domestic Returns, you will be issued with a pre-paid returns label once your return has been submitted into our returns portal. Use the packaging included in your original purchase to send your item(s) back to us.
Please note a $10 restocking fee will be deducted from your refund for mailed returns. If you prefer to exchange your order or return your order at a store, the restocking fee will be waived. Find the nearest store location here.
STAUD RETURNS PORTAL
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.
You may also return your online order at our store locations. Orders must be returned within 14 days of delivery. Store locations can be found here HERE
In the event of a manufacturing defect, please email us at email within 48 hours of receiving your purchase.
We do not offer price adjustments.
INTERNATIONAL RETURNS
Staud has partnered with Global-E for a seamless return process for International orders. You can process your International return here-
In the process of initiating your return on the portal you will acknowledge there will be an International return fee included in your return that is deducted from your refund. Please note, return fees are non refundable.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.
In the event of manufacturing defect, please email us at email within 48 hours of receiving your purchase.
We do not offer price adjustments.